Frequently Asked Questions
Q: Are you open on weekends?
A: Yes! Asheville Children’s Medical Center is open every day of the year except Thanksgiving and Christmas Day.
Q: What if I’m late for my appointment?
A: Our office policy requires patients to arrive at or before their scheduled appointment time in order to be seen. As a courtesy, we may offer a grace period of up to 10 minutes at the discretion of our staff. However, if you arrive after your scheduled appointment time, we reserve the right to reschedule your visit.
If you anticipate arriving more than 10 minutes late, please contact our office as soon as possible so we can assist you with rescheduling.
Q: Can I get a same day appointment?
A: All Well Care visits must be scheduled in advance. Due to the high demand for sick appointments, they are booked in the order that calls are received by our Telephone Triage Nurses, beginning at 8 a.m. Monday-Friday and 9 a.m. on Saturday and Sunday.
Q: What ages do you see patients?
A: Asheville Children’s Medical Center is here for your child from birth through 21 years of age
Q: Do you accept all insurance?
A: Asheville Children’s Medical Center will file most insurances as a courtesy to you. Please see the billing page of this website or call our billing office at 828-258-0969 for a list of insurance companies we are in network with. You should also contact your insurance company to verify.
Q: Can I pay my bill online?
A: Not yet! You may call the billing office and pay by phone. Asheville Children’s Medical Center is working diligently to become set up to take online payments. Keep checking back!
Q: How much do you charge for a circumcision?
A: $275. This cost must be paid in full before the procedure is done.
Q: Does a circumcision have to be done at Asheville Children’s Medical Center?
A: Yes, we currently only offer this procedure at our office.
Q: Will the doctors fill out forms for daycare, sports physicals, etc.?
A: Yes! If you bring the form with you to the appointment, our doctors will make every effort to fill them out. If you need to bring the forms back to the office, it is a 2-3 business day turn around.
Q: Can I meet the doctors in your office before I decide if I want to bring my child?
A: Absolutely! Asheville Children’s Medical Center offers FREE prenatal consultations and meet-and-greets with our doctors before you choose to transfer your child’s medical care to our practice.
Please note that meet-and-greet consultations do have an associated fee, which we can bill to your insurance when applicable.